Refund Policy

If you register for an event or course at Big Church and find that it’s not a perfect fit, please send a cancellation request by email to admin@bigchurchbarrie.ca from the email address you used to register for the event or course. Please refer to our Shipping & Returns policy for material items purchased in our shop. Online courses are non-refundable.

We require a 5 days prior notice to the scheduled event or class for any changes made to your reservation in order to reschedule your booking. A $35 (+tax) administration fee will apply if any changes to your reservation is requested within 5 days of an event or course. You will not be issued a refund for cancellations within 120-hours prior to the scheduled event or class. 

If your cancellation request is received from an email address other than the registered email address, additional information may be required including but not limited to: registered email, last 4 digits of the credit card associated with the account, billing date etc.

Your refund request will typically be processed within 10 days of receiving it. The refund for your claim will be processed through the same method as the original payment. Please note that all transactions have an underlying processing fee and service charge, Big Church does not return processing fees and/or service charges when a payment is refunded.

We reserve the right to change this payment, refunds policy terms and conditions at any time. Any such changes will take effect when posted on the website.